1. Introduction
This Privacy Policy explains how my interpreting business collects, uses, stores, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. I am committed to protecting your privacy and ensuring that your personal data is handled securely and transparently.
2. Data Controller
The data controller responsible for your personal data is: MK-BSL-interpreter(dot)co(dot)uk
Enquiries to be made via the contact page.
3. Types of Personal Data We Collect
My business may collect and process the following categories of personal data:
Identity Data: Name, title, gender
Contact Data: Address, email address, telephone number
Professional Data: Language skills, qualifications, work history, references
Technical Data: IP address, browser type, device information, usage data
Financial Data: Bank account details, payment information
Special Categories of Data: With your explicit consent, my business may process information related to health or accessibility requirements for interpretation services
4. How We Collect Your Personal Data
My business collects personal data through:
Direct interactions when you enquire about or book interpreting services
Registration forms and service agreements
Communication via email, telephone, or other channels
Automated technologies, such as cookies, when you visit my website
Third parties, such as referral agencies or clients
5. Legal Basis for Processing
My business may process your personal data based on the following legal grounds:
Contract Performance: Processing is necessary to fulfil my interpreting services contract with you
Consent: You have given explicit consent for specific processing activities
Legitimate Interests: Processing is necessary for legitimate business interests, such as service improvement and administration
Legal Obligation: Processing is required to comply with legal or regulatory requirements
6. How We Use Your Personal Data
My business uses your personal data for the following purposes:
Providing interpreting services and managing bookings
Communicating with you regarding services, appointments, and administrative matters
Processing payments and maintaining financial records
Matching interpreters with appropriate assignments based on language skills and qualifications
Maintaining quality standards and improving business services
Complying with legal and regulatory obligations
Protecting business interests and preventing fraud
7. Data Sharing and Disclosure
My business may share your personal data with:
Service providers: Third-party companies that assist with IT services, payment processing, and administrative support
Clients: When necessary to facilitate interpreting services
Legal authorities: When required by law or to protect our legal rights
Professional advisers: Including lawyers, accountants, and auditors
My business does not sell your personal data to third parties.
8. International Data Transfers
If my business transfers your personal data outside the European Economic Area (EEA), the business ensures appropriate safeguards are in place, such as:
Standard Contractual Clauses approved by the European Commission
Transfers to countries with an adequacy decision
Other legally approved transfer mechanisms
9. Data Retention
My business retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
Service provision and contract performance
Legal, accounting, and regulatory requirements
Resolving disputes and enforcing our agreements
Generally, my business retains client data for 3 years after the last service provision, and interpreter data for 6 months after the end of the working relationship.
10. Your Rights Under GDPR
You have the following rights regarding your personal data:
Right of Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data in certain circumstances
Right to Restriction: Request limitation of processing in certain situations
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact me using the details provided in Section 2.
11. Data Security
My business implements appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit and at rest
Access controls and authentication procedures
Regular security assessments and updates
Training on data protection and confidentiality
12. Cookies and Tracking Technologies
My website uses cookies and similar technologies to enhance user experience and analyse website traffic. You can manage cookie preferences through your browser settings. For more information, please see the platform Cookie Policy.
13. Complaints
If you believe my business has not handled your personal data in accordance with data protection law, you have the right to complain to the relevant supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Helpline: 0303 123 1113
14. Changes to This Privacy Policy
I may update this Privacy Policy from time to time to reflect changes in my business practices or legal requirements. I will notify you of any significant changes by posting the updated policy on my website and updating the “Last updated” date.